You can reach Project Discipline as follows:-
Phone: Orders & Product Information:
1-858-442-4314
E-mail: info@projdisc.com
Office Hours: Monday - Friday
9.00am
- 6.00pm Pacific Standard Time (Wednesday 10.00am - 5.30pm)
We guarantee satisfaction!
Project
Discipline is d/b/a of RPBA Global Marketing, LLC, a California Corporation.
Our products
may be ordered online via our secure shopping cart via www.projdisc.com.
Call us at
1- 858-442-4314
Order Fulfillment: USA and Eastern Canada. There is always an extra shipping cost
to Eastern Canada, Alaska, Guam, Puerto Rico or Hawaii but not all of our vendors
will ship to these locations. International orders are not accepted. (Returns from
Canada are not accepted)
Payment Methods: We gladly accept Visa, MasterCard, Discover,
American Express Cards and PayPal.
Sales Tax: Applicable Sales Tax will be added.
Shipping:
(Ground Service) All goods are mailed direct, drop-shipped direct from the manufacturer
or importer. Most orders are shipped USPS, UPS or Fedex and most do not require a
signature. If a signature is requested DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE
PHYSICALLY INSPECTED IT. Also, advise your family members or any others who may be
present when delivery is made NOT TO SIGN either. Packaging that appears in good
condition does not guarantee that there is no "hidden" damage. The only way to be
certain is to fully unpack and examine the contents carefully. Should you not have
time to inspect it, please sign the receipt as 'un-inspected' instead of your signature.
Legally, by applying your signature, you are signing a document stating that you
have inspected the item and it is in good condition. In this case, any later claim
for un-noticed ("hidden") damage must be filed by you with the freight company as
we will have no recourse when the item is signed for.
Ship Times: Each product item
has an indication of expected shipping time in it's shopping cart area (example:
"within one week" means that your order may leave the factory/warehouse as soon as
one day or any day up to a week). Add shipping time of up to another week depending
on distance to travel. As all orders are shipped direct from our suppliers we do
not control ship times but our forecasts are mostly accurate. When you place an order
we advise you, in good faith, of expectations and we will let you know if we are
subsequently made aware of any unforeseen delay.
We will send you tracking numbers
as soon as they are available to us.
Damages: Unfortunately damages sometimes happen.
It is of the utmost importance that any damages are reported to us as soon as possible
and not later than 7 days from receipt. If you intend to store an item for later
use you MUST unpack it and examine for possible hidden damage. No claims will be
accepted by shipping companies after 7 days. Also - see the warning above (under
Shipping) about not signing on receipt without examining each item carefully.
Returns:
Within 7 days and with an RMA only. Our intention is that you receive goods exactly
as described, and we will pay freight both ways if we have made a mistake. If a product
is defective, we will ship another at our expense. Defects must be reported within
7 days of delivery. If a product is damaged in transit, we will help claim insurance
from the shipping company, but this must be done within 7 days. If you allow this
time to elapse no claims can be made and a return cannot be accepted. Returns from
Canada are not accepted.
Returns for other reasons must be made within 7 days, freight
paid, and with an appropriate RMA. The goods must be in the original packaging and
be in re-saleable condition. You will be refunded or credited minus the shipping
charges and manufacturer / vendor re-stocking fees of 25% or a minimum of $20. This
fee will be reduced to 15% if an order is made for replacement of equal or greater
value. Shipping charges we incurred to ship "Free S/H" items will also be charged
back to you.
Some items may not be returned. Please inquire if the goods you order
are returnable and carry a re-stocking fee.
We cannot make a claim for damage after
you have signed for the goods as they are.
Cancellations: Products, if available,
may ship immediately or before the "typical time" indicated. Goods already shipped
may not be canceled
Product Image Disclaimer: Due to the variances in computer monitors
and the various settings to brightness and contrast that users may adjust their monitors
to, we cannot guarantee with any certainty that the color represented in a product
image on your monitor is exactly as it appears in the physical world.
Errors and Omissions:
While we do our very best to insure that the pricing and product information on our
website is accurate, occasionally typographical and informational errors do appear.
We apologize for any inconsistency, but reserve the right not to fulfill orders based
on incorrect pricing or information.
Privacy: For each visitor to our Web page, our
Web server automatically recognizes no information regarding the domain or e-mail
address. We collect the e-mail address of those who communicate with us via e-mail,
aggregate information on what pages consumers’ access or visit, user specific information
on what pages consumers’ access or visit and information volunteered by the consumer,
such as survey information and/or site registrations.
The information we collect is
used for internal review and is then discarded, used to improve the content of our
Web page, used to customize the content and/or layout of our page for individual
consumer and used by us to contact consumers for marketing purposes.
Opt Out: If you
do not want to receive e-mail from us in the future, please let us know by sending
an e-mail, calling or writing, and telling us that you do not want to receive e-mail
from our company.
Definitions:
RMA
A Return Material Authorization MUST be obtained
from us before returning any item. Return goods must be shipped to the appropriate
manufacturer's or distributor's warehouse. Goods returned to our office address without
approval will not be accepted and will be returned to you.
© 2011 Project Discipline. All rights reserved.
